The Banking Mohtasib disposed of more than 29,001 complaints between January and September 2026, awarding a total of Rs1.2 billion to complainants, according to a statement issued on Monday.
During the nine-month period, the office received 33,625 new complaints, including 5,927 submitted through the Prime Minister’s Portal.
To protect customers against rising financial fraud, Banking Mohtasib Muhammad Aziz urged account holders to safeguard their financial credentials, including account details, and refrain from sharing sensitive information with third parties.
He also advised banking customers to avoid clicking on links received on their mobile phones unless they have verified that the links originate from reliable and authentic sources.
